All team members here at Abbeyfield Bristol & Keynsham Society, are more than happy to help with any queries you  might have. Whether you need advice about choosing your Abbeyfield house; financial information; what furniture to bring; or if you’d just like to talk about how you can get involved, we’re here to help you. Every step of the way.

Feel free to call us anytime. And if it’s a team member in one of our houses you’d like to speak to, we can arrange that too.

Sue Williams

Deputy Manager

Andrea Richards

Day & Night Support

Liz Box

Weekend Manager

Amy Stockwell

Weekend Manager

Lynn Dolman

House Chef

Mandy Boyce

House Chef

Loretta Charles

Night Support

Jenny Masaba

Night Support

Suzanne McKenzie

House Manager

Hi, I’m Suzanne MacKenzie and I’m the manager of our wonderful house in Henleaze. The house has accommodation for 25 residents and we really do enjoy a great atmosphere and sense of family here. Most of the team members in Henleaze have been with the house for several years, and are truly dedicated to helping residents to live independent, fulfilling lives. There’s weekly keep fit, daily coffee mornings, cheese and wine evenings, and we also organise regular trips and events for the house. Please do get in touch if you’d like to visit the house. We’d love to show you around and you could meet some of the residents over coffee.



Lynn joined us in March 2016 following 2 years of retirement. She has a background is in nursing and, following her BSc (Hons) degree, she worked as Clinical Manager in a GP surgery.  As the Administration & Accounts Assistant, Lynn assists Frances and Hannah with residents and staff administration, and assists Steph with the accounts. What does she do in her spare time? “Well, I keep fit by running around after my grandson and 2 springer spaniels!”


Accounts Manager

With a background in business, and TV and film accounts, Steph joined us in 2016 to help manage the books and payroll for Bristol & Keynsham. Steph is your ‘go-to’ for any financial information; advice about benefits; and pension credits that you might want to use towards renting your Abbeyfield apartment. She can also help with advice about our bursary. When not at work, Steph loves spending time with her horses. “I always wanted to be a jockey but it didn’t quite happen. The biscuits in the office don’t help!”.

Hannah Partridge

Office Manager

Hannah keeps the wheels spinning here in our office. Having worked as Day Manager in our Abbeyfield House in Henleaze, and now as the manager of our head office since 2015, no one knows more about Abbeyfield’s ‘ins and outs’.   Hannah particularly enjoys helping people with the process of decision-making, and answering queries. She especially loves seeing new residents happily settled in their new homes.  “I’d like to invite Stephen Fry to dinner in an Abbeyfield House. His dry wit and funny commentary would definitely entertain us. Oh, and Poldark .. Well, because he’s gorgeous.”

Frances Stretton

Chief Executive

Frances joined Abbeyfield Bristol & Keynsham Society in 2011 with an entrepreneurial background in arts, media and theatre. As our chief executive she is now responsible for the day to day running of the Society and, ultimately for ensuring that residents’ needs are met, and expectations exceeded.  Frances particularly enjoys getting to know new residents; and hearing about their lives.  Favourite hobbies are baking bread and cakes. “If I could invite anyone to dinner at one of our houses, it’d be Dame Judi Dench and Sir David Attenborough. I think they are hugely inspiring and haven’t let age slow them down at all.”